32bit Email Broadcaster: FAQ
(Frequently Asked Questions)
For more information on 32bit Email Broadcaster and to download the free to try before you buy trial, please go here.
Question: When sending an email broadcast, the emails all start getting rejected or they are timing out. Why?
Answer:
This could be caused by a number of things. Most likely, your SMTP server
is rejecting them for some reason.
Here is how to find out what the problem is:
Go into [Options], [Configure] and select [New log file with new name each
session] - in the bottom left. Be sure that [Delete all session log files
on exit] is NOT checked.
Now, try doing the email broadcast. If it fails again, click on [View],
[View session log file]. This is located in the menu bar at the top of the
window. If you look in your session log where the emails started failing,
you should see a message from the server with a brief explanation why they
are failing.
If you do not understand the explanation, or need help: Copy and paste the
log into an email to me
here.
Here are some common problematic messages found in the logs:
[Authentication Required], [Authentication
Failed], [No Relaying], [Permission Denied], or a similar message.
What this means:
You may need to send mail with authentication. In 32bit Email Broadcaster,
click on the [SMTP Setup] button and select the [auth login] radio button.
You will need to enter in your user name and password for you Email server.
If you do not know what
this should be, please contact the administrator for the Email server.
Also, you may need to use a return Email address that has the same domain
name as the SMTP server or contact the administrator of the server you are
trying to use.
[Too Many Connections], [No More Connections
Allowed], or a similar message.
What this means:
Some SMTP servers will not allow you to send out mass Emails. They may
have 'flood' protection to where if they see that you are sending out X
amount of Emails in one session or a certain time period, they may cut
you off and the outgoing Emails will be rejected or timed out. If this
happens, you will have to contact the administrator of the server, usually
your Internet Service Provider.
[Too Many Simultaneous Connections] or a similar
message.
What this means:
You have a number greater than 1 selected for [Emails to Send
Simultaneously] and your SMTP server does not like this.
Click on [Options], [Configure] and set [Emails to Send Simultaneously]
to 1. If this works, keep it at this setting or contact the administrator
of your SMTP server, to see if they will raise your SMTP simultaneous
email connections.
Some SMTP servers do not allow multiple emails to be sent simultaneously.
Some SMTP servers allow only one email to be sent at a time.
Contact your ISP (Internet Service Provider) and ask them how many how
many simultaneous emails you can send. You can also experiment and find
out how many by starting with 1, then 2, etc.
Question: Can I send formatted message, such as HTML formatted messages?
Answer:
Yes.
To format a message, you must use HTML. The [Email Message File] must be an html file and saved with a file extention of [html] or [htm].
For more information on this, please see the Help file (Section 6) in 32bit Email Broadcaster by clicking on the menu: [Help], [Help].
Question: The images in my HTML formatted message are not showing up correctly. Why?
Answer:
The image you include in the message has to exist. It is not on the
receiver's computer. You must link an image in that exists on the
Internet. To do this, you must do it in the HTML code.
Ie: <img src="http://www.domain.com/images/image.jpg">
Not: <img src="image.jpg"> - as this will not exist on
the receiver's computer.
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